Terrible Experience with Fortis
I had a very disappointing experience with Fortis and would strongly advise other businesses to look elsewhere for merchant services. Lack of Reliable Support: We needed quick, competent assistance — but instead, we faced very long response times, multiples holds, and unhelpful replies. Every request felt like it was being bounced around with no urgency or accountability. Tokenization Failures: We relied on Fortis for secure token generation, and they consistently failed to deliver on this critical feature. The process was unreliable, slow, and technical support offered no real solutions. Availability to contact a helpful person was a major letdown. Continued Charges After Account Cancellation: Even after we formally cancelled our account, we continued to see charges — without explanation. Reaching out to resolve this just led to more delays and evasive answers. This is unacceptable and feels like a deliberate attempt to squeeze more money from former customers. Fortis’s service was unreliable when we needed it most, and their post-cancellation billing practices are incredibly unprofessional. If you value transparency, responsiveness, and dependable technical capabilities, look elsewhere.