Appalling experience with China Eastern…
Appalling experience with China Eastern Airlines On 11 August 2025, I travelled with my two minor children on flight MU685 (Shanghai Pudong → Tokyo Haneda). Upon arrival, my large grey suitcase with zipper (tag MU061247) had disappeared. The suitcase contained all my personal belongings, important documents, clothes and a significant amount of cash. I immediately filed an official Property Irregularity Report (PIR) at Haneda, but since then there has been no real assistance, no follow-up and almost no communication. Being left alone in Japan with two children, without resources and without any help from the airline, is unacceptable. Non-existent customer service, total lack of support, and complete indifference to a distress situation. I strongly advise against using this airline, especially for family travel.