Waste of Time
To be honest, using this service was extremely disappointing. After signing up, the charge card/and checking account was discontinued and everyone was placed on a wait list for a secondary charge card which was supposed to be rolled out, but never was. I also didn’t like how you could not view all of the information relative to your credit through the NAV mobile app or online. One example relating to lack of information is, I found out that my business was being reported as having 3 locations to Experian but this was only after checking my business credit profile through Experian. When I reported this to NAV they of course, projected the reported issue and made it seem as though I wasn’t looking in the right place on their website. Additionally, I was paying almost $60 a month and couldn’t see who was inquiring about my credit profile which was concerning because for several months, a financial company was inquiring about my credit profile. When I asked customer service about I was told that “no one can actually see who is pulling your credit or inquiring about your credit which is why it was showing up as financial services”. This was not a sufficient enough answer and I thought based on what I paid for that I should have gotten more since they advertised that it was a “one stop shop”. Upon me closing my account and the tradeline, I received an alert that my score had dropped 34 points! To be clear, business credit is ranked on a scale of 100 so for it to drop this much, was asinine, not to mention this was not told me upfront. To make matters worse, they continue to send me notifications with limited information using their “ranking system” which actually doesn’t align with other algorithms and scoring scales used by the credit bureaus. If I would have known that closing 1 tradeline would have caused my credit score to drop this much, I would have never signed up for NAV as it was a complete waste of my time.