I ordered a Gen4 case instead of M4.
I ordered a Gen4 case instead of M4. original order process not up to standard of other online sellers. didnt include immediate estimated delivery date. return process a pain while agent was cordial. a small item but I resent a 15% re-stock fee when i think the difference between a Gen4 and M4 is not common knowledge to non-tech folks like myself. My time is valuable to me and evidently not to Procase. re product quality- pretty good and i like that its a 360 rotating case without a trackpad ( which i find of little use on an ipad attached to case.) I've owned a procase 360 before and found it of high quality and I'm hooked on 360 rotation to allow easy switching between reading position and typing position. wish they had a version for the "M4". they don't. probably won't buy from them again due to glitchy sales confirmation/shipping date process and difficulty with return. Procase- how about something like- "I'm sorry for the inconvenience. I understand that the difference between the M4 and Gen 4 models can be confusing. please return for a full refund"