Terrible experience with Refund
I wanted to share my recent experience with returning CFA materials to Kaplan Schweser in case it helps others. I purchased the CFA Level I SchweserNotes & QuickSheet package and returned the printed books in brand new, unused condition. Before shipping, I inspected each book carefully. The return was shipped promptly and delivered with tracking confirmation. After delivery, Kaplan informed me that some books were "damaged" and that my refund would be reduced by 50%. When I asked for photos or documentation of the alleged damage, I was told the books had already been discarded and no proof could be provided. Without any evidence of damage, the refund reduction feels unfair, especially since I followed their return process exactly and bore the cost of international return shipping from Canada. I’ve requested Kaplan to reconsider and process the full refund based on the lack of substantiating evidence. I hope this can be resolved directly, but I wanted to make others aware so they can take extra steps (such as photographing all items before shipment) if they return materials.