Credits Were Consumed Repeatedly on Incomplete Tasks
I subscribed to evaluate SciSpace for academic research. During my first use, a single AI Agent task consumed all of my monthly credits before the task was completed. After contacting support, the credits were restored and I was informed that the issue was likely a temporary glitch. Unfortunately, the same problem occurred again after the credits were restored. This prevented me from properly using and evaluating the service. While the support team was responsive and eventually cancelled my subscription and issued a refund, the recurring credit-consumption issue made the platform unreliable for my research needs. I hope the company improves the stability of the credit system and provides clearer visibility into how credits are consumed during AI Agent tasks.