Bad Business /Dishonesty
This company is fraudulent! The company provided FedEx with insufficient information, which resulted in the package being delivered to the wrong address. I informed them that I never received the package. They placed a claim with FedEx and were reimbursed for the misdelivery. I went through Klarna to pay them, but since I never received the package, I told Klarna I would not pay and that the merchant would have to refund them. The merchant has been dishonest, claiming they are investigating, but they have not processed any claims. They have also been experiencing difficulties with communication due to their location. I had to do several calls and emails to Klarna and FedEx to show proof. I purchased a product in June. I'm still in the matter of resolving. Klarna has now filed a complaint against the company for sending falsified shipping details, suggesting I received the product. Do you know Tuneful Hair dared to ask me to cancel the dispute? They are greedy, keeping the money from Klarna and FedEx. We are now waiting for the response from Tuneful Hair, as I have highlighted that I never received the package and that they have been dishonest in their emails to me. This can result in Klarna not wanting to partner with them. Tuneful Hair has caused stress, affecting the reputation with Klarna. I would never order from them. If they are dishonest about shipping, I can imagine the quality of the hair. You know, customer service people don't care. It took at least 10 calls to get one person to hear me and take action.