Completely disappointed with their product and resolution
**** Edited- Received a response from Peloton letting me know that they will contact me and it’s been 20 days and still no contact. Extremely frustrating. Completely disappointed with their product. I have both a Tread and Bike, and finally paid off the tread. Within 2 days of paying off the tread, the bottom portion of the monitor stopped working. I called peloton right away and they told me I will receive a call from someone to do some additional troubleshooting. Instead, I received an email saying I have to replace the monitor and it’ll be 650 for the replacement plus another 150 for a tech to come out. Today I had to call again because of a system with the Internet and I was unable to resolve it and had to do a hard reset. Again they told me they can give me $100 off, but I will have to pay for a monitor replacement. This is ridiculous and now I’m paying for a product that I cannot use fully and according to some of the Comments and reviews below, it seems to be more of a widespread issue and should be a recall. Very disappointed as I have been a member for over four years.