I ordered an expensive dress and came malfunctioning and customer service refused to reimburse me/went MIA
I ordered an expensive dress. It arrived with key buttons missing and was unwearable, I tried numerous times to return and get refund because it wasn’t even touched and couldn’t be worn. Company disregarded my request through their normal channels. I filed a review. Then they answered on Facebook messenger, said I couldn’t get a refund but that their replace. I don’t need another one, the event was too close to what I needed it for and arrival would be too late. They then said they’d give me any item, didn’t want another as I don’t try how things even arrive. Then they said they’d reimburse me 40 percent?!? I packed and they said they’d refund at my shipping expense to which I agreed and they’ve never answered despite 3 emails back and follow up there and now Facebook with shipping instructions. Do not ever use them. Ever!!!