Clear and helpful support regarding a historical domain inquiry
I contacted GNAME customer support regarding a historical domain that had been used in connection with a cryptocurrency fraud case I reported to the police. The support representative clearly explained that requests concerning historical registration or account records could not be handled through customer service or the standard abuse report process. I was also given the appropriate Compliance Department contact channel for formal requests from law enforcement, courts, or government authorities. The explanation was clear and useful, and I was able to provide that information to the police in Japan. Although my request itself could not be handled directly by customer service, I appreciated the clear and practical guidance provided.