Complete Waste of Money
Complete waste of money. I purchased a FlashRouter and Silver Support plan. The router had internet connection but did not have a working VPN. I tried back and forth with the email support ticket team, and they ended up recommending I use their support page to essentially reinstall the VPN myself... The service I already PAID for. The technical acumen required was too much for me, so I opted for a remote session, which I also PAID for and scheduled four days in advance using their scheduling system. When it came time for the remote session, I prepared by following FlashRouter's FAQs page for using TeamViewer and did everything as instructed. I never received an email reply or a remote session connection. The money I paid for the products and the services of FlashRouters went completely to waste.