Purchased waggle but can't even use it… but then they sent me another one
Update: The company has reached out to me and offered to send me a new one. I appreciated it, and they won me back. I am updating it to 4 stars as my initial interaction with customer service deducts a star. Josh followed up to make sure I was taken care of. Purchased waggle but can't even use it because I never received it. Lasership, being lasership, claimed to have delivered my package, but I never received it. They've delivered my package to wrong places and they never show any proof of delivery. At least, FedEx or UPS would show a photo of where they dropped it off for proof. Looking at some of these other reviews, it looks like Waggle stops helping after shipment/they got their money. For all of the online ordering I've done, Waggle has been the only company that I have not received my item/service or at least attempted to help me out. I wouldn't have mind reordering and paying again, but they just replied back, "Sorry, courier said they delivered it, we can't do anything about it" makes me feel like they didn't even try to help. No accountability by courier service and company. Comparing it to an experience I had where Fabletics used lasership and I never received my order. They reshipped another shipment and used UPS and I received my items just fine. With over 1 million packages stolen a day, you would think a company would insure it's package to make sure it gets to it's customer. But, that just goes to show you what type of company Waggle is.