Customer services is more than inadequate
On of the travelers developed a respiratory tract infection 4 days before our departure and booking with Agoda. We contacted both the hotel and Agoda to find a solution to cancel our booking due to this unexpected health problem. It was impossible to contact a human being from Agoda. Customer services is a vicious cycle created by algorithms and chatbots. We were unable to travel and unfortunately had to pay the full price for our booking. Although we have submitted several forms about the situation and our cancellation, Agoda ironically kept us sending messages for car rentals, for upgrades and even to rate the hotel to which we never stepped in. With current communication technologies this is unacceptable. Therefore our conclusions are "never again" and "customer beware"!