Antiquated Antediluvian Internet Banking and Worst Customer Service
DBS advertising with the slogan 'live more, bank less' proved just yesterday how much they care of the ordinary savings account holder. The client is just a nuisance. It's absolutely confusing to find a service on their internet banking (no proper 'keyword' search), impossible to find assistance, related topics are not interlinked to each other. Searching help from the 1-800 customer service even worse: it is impossible, there is not even an option to talk to an operator. Why should DBS waste resources talking to ordinary account holders below treasurer status. It took close to 5 hours including a trip to the bank, to terminate one single recurring remittance from my account - Is this 'live more, bank less' ?- Can this be the "Best Bank in Asia" ? DBS - digitalization should assist to make things easier, not complicate our lives, by digitally transfer us from one computer voice to the next - and after hours of waiting, to direct us to physically go to the branch to write in handwriting a request to terminate ONE simple transaction. It's 2025!