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Dear Apowersoft Team, I’m interested in purchasing the ApowerREC Business Version, but I have a few concerns I’d like to clarify before moving forward. On your website, the Business section states: “Buy once for life-long free service and upgrade.” However, I noticed that features like the Teleprompter and ShowKeybor are listed as paid add-ons. This seems to contradict the promise of lifetime free service and upgrades. Could you please explain what exactly is included in the “life-long free service and upgrade”? Are these features excluded from that promise? I want to ensure there’s full transparency before making a purchase, as the current messaging feels misleading. Looking forward to your clarification. Best regards, Reply :-Dear Harish, Thank you for reaching out and for your interest in ApowerREC Business Version. We appreciate your attention to detail and are happy to provide clarification regarding your concerns. We sincerely apologize for any confusion caused by the messaging on our website. The statement “Buy once for life-long free service and upgrade” refers to lifelong complimentary technical support and ongoing updates for the core software. However, certain advanced features such as the Teleprompter and Show Keyboard are newly developed add-ons with higher operational and development costs. These features are offered as optional paid upgrades and are not included in the base Business Version package. Please rest assured that the core screen recording functionality remains fully accessible and unaffected. The features included for VIP users are clearly indicated within the software interface to ensure transparency. We truly value your feedback, and we will forward your comments to our development team for further consideration. Our goal is to continuously improve both our product and communication to better meet our users' expectations. If you have any further questions or need additional assistance, please do not hesitate to let us know. We are here to help. Thank you for your understanding and support. If you have any further problems or concerns, please feel free to contact us again. Apowersoft is committed to providing simple, creative and easy-to-use software to people around the world. Best regards Una Apowersoft Support Center