Zero stars if I could
Zero stars if I could. Trouble signs from day one — robocalls and emails that didn't make sense. I put in for a renewal, and they emailed saying they couldn't review my prescription because I had a few days left on it. Fine. In that window I changed my mind about the GLP medication and opted out, canceling my membership. I got a message saying I'd need to reactivate to get any support going forward — also fine, I thought that was the end of it. A few days later I was billed over $1,000 for a prescription refill I never approved, at a dose I never approved either — despite having already canceled. I've called and gotten nothing. I've emailed and gotten someone who wouldn't help. I've provided all the information they've asked for. I'm out over a thousand dollars and this company has gone completely silent. It's been a black hole — no one gets back to me.