Compass consistently overpromises and fails
This company consistently overpromises and underdelivers. I purchased a miner in April, and it has been consistently down for more than 70% of the time. It's only been up and running maybe 30% of the time if i am being generous They decided they're going to close the Texas 6 facility. They gave me the option to swap my minor out for one that was online or wait until they move the miners. I asked for the switch - nothing has happened in two months. I was assigned a temporary miner for a while and was told that I would have until the swap was complete. It was online for a bit and then went down. Came back up for a week and has been offline for two weeks. No definite word on when any miner will be up and running. Other than that, we are working on it, and thank you for your patience Every time they give me a time frame, they fail to deliver on it, and at this point, I have no hashing miner. Additionally, I just received my November invoice. I only own one miner, and they're trying to charge me for two miners at the Texas 6 facility. I have not had a miner online for even half the time, but they are trying to bill for TWO miners hashing the whole month - double - this is insane. Customer service is atrocious. Miner: TX6HNRH - offline for two months Temp Miner: TTXHNRH offline for two full weeks Update 10/19/2025: even though they said they will reach out, they have not. Update 10/28/2025 - zero resolution except the usual "thank you for your patience" non sense This company sucks - its a scam stay away