The worst experience using a postal service
I had an extremely disappointing experience with VPost. I purchased a tablet that could not be shipped directly to Singapore, so I sent it to VPost’s facility in Thailand, expecting them to redirect it to me here. However, the service was far from satisfactory. When an issue arose with the delivery, I called VPost Singapore and was initially told the seller had not paid the courier fees. This was completely untrue—the real issue was an import tax that needed to be settled. After contacting FedEx, they provided me with the tax invoice, which I promptly paid online. Despite accepting my package, VPost then refused to send it to me, claiming it was classified as a dangerous goods item—even though FedEx had safely delivered it to their facility. This was baffling and frustrating. VPost offered two options: either send the package to a local address (which I could not do, or I would have done so initially) or dispose of it after 30 days—hardly reasonable choices. I had no option but to arrange my own delivery via FedEx, which led to more complications. VPost required multiple documents and advance notice for the pickup, yet failed to properly manage the updated shipping labels I provided. This caused significant delays and extra follow-up on my part. Over the course of two weeks, I had to contact VPost almost daily and speak with a dozen different representatives before escalating to a manager. Only after this was the package finally picked up and delivered to me. If you want to avoid unnecessary stress and frustration, I strongly advise against using VPost. Their poor communication, mismanagement, and lack of customer support caused me significant anxiety and inconvenience. Use caution when considering their services.