What should be every service provider's goal?
I have been involved in many "programs" throughout my long life. What has ALWAYS separated the winners from the losers, in my humble opinion, is CUSTOMER SUPPORT. You see, you have already been sold on the product or you wouldn't be seeking customer support; so, in the beginning, there are always questions that need quick, accurate answers. And it is here where CS either makes the program a success or a failure. Awesomely is an example of a WINNER. Not only was the training complete and entertaining, it was thorough. And now that I am into the program, I find out that Awesomely lives up to their (catchy, I might add) name by being there, quickly for every single question I asked of them. Awesomely is one of the finest examples of what should be every service industry's idea of "customer support"!