Prompt, considerate, and truly helpful assistance
I struggled with downloading a ZIP file intended for a Windows computer and only had the PDF files. I use a Macintosh and an iPad. I was directed by links to very clear instructions to download and install both a VirtualBox followed by an OVA file that was the manual I purchased. While it took a few minutes to do, it all worked! And I now have the live manual application AND the useful PDF files for my portable iPad. (The *only* suggestion I would offer emanualonline is to add a brief message up front to explain compatibility so customers have a better clue up front as to what they will receive.) Overall, I am delighted both with the product and with the very attentive customer care.