An order was placed with IP Vanish…
An order was placed with IP Vanish Canada (their Canadian website). I ordered the "Essential $2.19/month. This was the least expensive package. Eight screenshots detail the corrupt behaviour of this company. The other two show the transaction with PayPal. ...an order was made on IP Vanish Canada. I confirmed this before I proceeded. The invoice came back for the "Advanced" product and with an extra currency exchange charge. They knew and they were informed that they were billing for the wrong product and charging with the wrong currency. They refused to refund the money because I didn't file for a refund within thirty days. My complaints started right after the transaction. They just stalled. Instead of being charged $56.50 yr CD , they charged our PayPal account $78.96 USD. Right after that I found a charge for $113.09 CD was found in our chequing account. They were never given access to this account. Online we always go through PayPal. Our bank confirmed the money went into an IP Vanish account. Would someone like to explain how this happened?