Customer Service? Do they know what that means?
Thought I was ordering a portrait not just a digital file even though my order asked for shipping instructions. “Shipping method FREE SHIPPING - preview in 1-2 business days, after your approval delivery will take 5-10 b.d.” When I did not receive physical portrait I sent email to customer service address requesting information. There is no way to reach them by phone and customer support says it will get back to you within 3 days. After multiple attempts I finally received a reply which said I needed to send additional money for actual physical portrait. I immediately made the payment and was told that I would receive a tracking number when item was shipped. The tracking number received circled me back to original “digital only” order. When portrait arrived I received the wrong portrait. Emailed customer service again and finally received proper portrait 10 days after the birthday it was meant for. Pleased with final result however the runaround from Customer Service and not being able to speak to someone from the beginning ruined the whole experience. One phone call could have solved everything and the gift would have come in plenty of time.