Use a different pharmacy for your pets
Absolutely awful experience at every step. Originally ordered Simpirica Trio for my 3 dogs on 6/5/26. Had a nightmare of a time trying to get the order to go through on Tractor Supply's app and was finally successful. 6/6/26 received email stating order was cancelled. Called the number on the email, was on hold over an hour and had to disconnect. Figured I would try again the next day. 6/7/26 before I had a chance to call, received another email that the charge to my card had been reversed. Called immediately and sat on hold for 2 hours. Finally reached a rep that couldn't help because I needed to call the online pharmacy and not the number that was provided in the email. Called the pharmacy number, spoke with someone who spoke broken English with a very heavy accent, that a duplicate order had been placed and that is what was cancelled. Was also told that my vet had not responded to their requests for thr prescriptions. 6/8/26 Called vet. Vet said they hadn't heard anything from anyone regarding a prescription request. Called pharmacy again and was told they would reach out again. 6/9/26 Called vet; they hadn't heard anything. Called pharmacy; was told they were having "difficulties" reaching vet. 6/10/26 decided to manually upload and email scripts. 6/11/26 Called pharmacy. No update available. 6/12/26 received email that scripts were approved on 6/10 and order would ship in 24 hrs from the 10th. 6/13/26 order still showing in processing. Called pharmacy and was told order will ship Monday. I expressed my disgust and cancelled autoship for future. I will never use Allivet for any pet need again. Please get your meds elsewhere unless you don't mind arguing with someone in a foreign country and don't mind waiting weeks for something to arrive.