GCX's slippage from greatness
I have been a long, long loooong time member of this company. I started with them when they were Raise. Unfortunately, since GCX acquired Raise, they have cheapened their product/service. First Raise had a one year guarantee on gift cards, then GCX lowered it to 90 days. Raise was also reachable by phone, GCX has taken that away. Raise would give out special discounts to their members every once in awhile, GCX has never done so. The most recent thing GCX has done is add a surcharge to each card you buy. My last attempt at buying two cards resulted in an almost 10% "platform fee" as they call it. Obviously eats away at any discount they state they give you. Oh, if you do have an issue with a card, be prepared to have a tennis game with customer care. Yes they do reply. Sometimes slow, but they do. However, they will then ask you multiple questions regarding what, when where and how your card was used. To their credit, they will refund the card if it was a legit loss on your part, but it is not an easy path. All in all, they just keep finding away to erode the once great thing Raise used to be. In this case change is definitely not better :(