If you have an important event, DO NOT USE THIS SITE!!!
Our Swimply Host cancelled last minute, my daughter's birthday party, and provided no reason. I have since learned that Swimply Host Scores are extremely misleading. Guests who have been cancelled on cannot provide a review and cannot affect the Host's score. One would assume that the Host Score reflects their reliability, but no. Swimply hides cancellation rate data. There is no way for a guest to clearly see the likeilhood of their booking being cancelled. They talk about different "badges" which apparently incorporate cancellations some way, but they make this unclear and this info is not available in any way to website users. Nor are users warned that they are not getting the full picture before they book. There is zero penalty to a Host for cancelling, and since the company hides this info, please be warned that cancellation rates are likely very high. If you are just booking for a casual, swim this might not be a big deal, but if you have an important event DO NOT USE THIS SITE!!! Reliability is clearly not something Swimply wants users to easily see.