AVOID THE COCONUT CREEK AND BOCA…
AVOID THE COCONUT CREEK AND BOCA RATON FRANCHISE LOCATIONS: I’m leaving a one star review because the franchise owner is truly off his rocker. I had service performed at the Boca Raton location including XPEL PF, Tint, Blackvue Dashcam, and Ceramic coating on two new luxury vehicles. Overall, I was satisfied with the service and products provided. Two days later I noticed a large bubble in the PF along a curve in the bumper, called the location and was asked to bring it by. Upon visualizing the vehicle at the Boca Raton location, the technician insisted that the PF needed to be re-cut and re-applied to the entire bumper. They explained that the employee who applied the PF lived in Tampa (hundreds of miles away) and he would contact us shortly when the technician was going to be in town to get the vehicle scheduled for repair. Over the next month and a half, where I contacted them weekly, they only returned my call once to schedule me (late on a Tuesday evening and I returned their call promptly on Thursday morning). Unfortunately, I was told the installer was no longer in the area. Finally, after more phone calls, the local technicians “escalated” us to the franchise owners. The franchise owners DEMANDED pictures of the bubbled PF, VIN number of vehicle and lots of other information that had already been provided to the BOCA RATON location where the work had been performed. All this information was also available on their original estimate and invoice. After providing this information multiple times, I was finally told that they would fix the vehicle but only if I traveled to the COCONUT CREEK location on a date of their choosing. After dropping off my car to the COCONUT CREEK location (significantly further from my home), I returned to pick it up 3 days later. Upon entering the shop, my wife and I were verbally accosted by the owner, and berated for apparently mentioning to his wife that their customer service was not up to our expectations (returning phone calls). He proceeded to seethe and scream at us for 10 minutes while we patiently just repeatedly requested that he return our car. Even as we walked out the door, he was still threateningly screaming at us. This franchisee obviously has some serious anger issues (read the many other similar reviews posted here) and I would encourage others NOT to interact with him in fear that he may turn physically violent. To be clear we never expected, received, nor asked for any discount, rebate or free product.