Extremely Poor Service and Unprofessional Staff
I had one of the worst travel experiences with Batik Air. My connection was missed due to their delays, and instead of providing proper support, the staff at the connecting counter were rude, unhelpful, and unprofessional. They refused to check in my baggage on time, leaving me stranded for a whole day until the next flight. While they did provide a hotel, the entire process was handled with zero care or professionalism. The counter staff treated passengers miserably and showed no sense of responsibility. For an airline, delays can happen — but the way they treat passengers matters the most. Sadly, Batik Air failed completely in this regard. I would not recommend them to anyone looking for reliable and respectful service.