Incorrect items received; poor response times
I ordered a few salt nic juices and pods. Most of the order was correct but on two of the juices I received the iced versions instead of non-iced. I emailed the company that night on 8/11/2025 after the order delivery to make them aware of the issue. I received the first response on 8/15/25 requesting photos of the incorrect juices. I supplied the photos the following day on 8/16/25. I didn't receive a response and I followed up on the chain on 8/22/25. I received a response 8/22/25 offering me a $6 discount to keep the incorrect items or stating they could send me a return label and compensate me once the return was processed. I responded on 8/22/25 informing them I would like the return label as I don't vape iced flavors and asked about the timeframe for the label. As of early morning 8/30/25 I've yet to receive a response. I replied again on 8/28/25 as a follow up.