Customer service is good
Customer service team was polite with the help of auto reply function. But problem not resolve.I have chat with number 1, 2 and 3 agents but still not resolved. Item not delivered and was only inform at 9.36pm. Instruction was to call but nope..never call. Text was read but never reply. Deliver service was not good. I requested for cancel and refund. Next day another delivery guy came, 3rd day another guy came. They were creating disturbance to my ex colleague as they kept coming. Not sure if they could understand what i have said but they dont reply?! Even face to face, hardly talk. Mostly eye contact. Important thing is they can whatsapp and call, why didnt they reply me on the delivery date? said my office closed etc. I text them that after 10pm, they can dont come. Meaning i will wait till 10pm. Shopee indicate to update the refund status by 30th. Date past, no update. Felt they were trying their luck by deliverying again and again. They just refused to return the item to warehouse. Return item via pick up. Delivery guy morning already update as collection not successful to rearrange another pick up date. When i went home, item still there. Yup, untouch. I dont think i will shop from shopee unless i really cant find in other platform.