New Customer, not a fan, 0 stars....DO NOT BUY‼️
I am currently not a fan of this warranty service. I bought a VW Atlas and had a coolant leak today. The repair shop inspected my vehicle and found the water pump was leaking. The cheapest water pump was over $200 and warranty said they were only paying $118. I contacted the dealership and one of the vendors had one cheaper but still not for $118. Part of replacing the water pump includes a coolant flush. My serpentine belt was also damaged because of the antifreeze leaking from the water pump and it needed to be replaced as well. Warranty company will not pay for the coolant flush only the fluid and they will not pay for serpentine belt being replaced because they said that was apart of maintenance. I would not have needed the serpentine belt replaced had the water pump not needed to be replaced and damaged the belt. Update 9/26/25 Contacted warranty company and expressed my frustration about the company not paying for the serpentine belt damaged from the water pump going out or the flush which is apart of repairing the water pump. I was placed on hold while the representative contacted the adjuster. Adjuster couldn't be reached and now I am awaiting a call back from the adjuster. I will update again if or if I don't hear back from the adjuster. Update 9/26/25 Adjuster called back and resolved nothing. He serpentine belt is not apart of coverage regardless if it was damaged due the water pump going out. I asked about the flush and wa is told well we paid for the fluid. OK but not the flush which is part of the repair work for the vehicle. I asked about them only paying $118 for the part and was told well we gave them the patt number for a suggested price of $118 but that part couldnt be found anywhere. So, I asked well you all should be able to provide a place and phone number of where the repair shop can get the part at that price. No answer. They are full of crap and I'm canceling my service because I haven't even had this warranty 30 days yet. DO NOT BUY THIS WARRANTY‼️