Lacking customer service responsiveness, ok on execution
Updated review Nov 12: The overcharges happened again and this time so far after reaching out to support 3 days ago I haven't gotten a response even helping me address the issue. I will update if I end up hearing back and this gets resolved, but support who you are directed to contact regarding billing issues has been unresponsive. Due to this ongoing issue I am going to have to cancel services. Overall it was a nice concept to have cold emails sent for me, but their customer service is lacking and I don't appreciate a business overcharging for leads that I had noted throughout last month were not qualified as a lead. Updated review: Overall better experience now that they have corrected the overcharges. Initial review: I would have given them a better review but for the cold email despite them promising me future credit applied when I was charged for unqualified or duplicate leads, it’s been 2 months and they keep not crediting . The worst part is they really don’t have a customer support or billing department contact so my only point of contact keeps promising me credit but then it’s not applied. I had tried to be patient even though they tell me it’s not their policy to immediately credit but only do future credits (which isn’t how I run my business).