I had a very good experience at first, 6 years in not so good
I had a very good experience at first. Customer service was great, billing was on point and everything worked great. Now we have 42 readers and stuff that was working isn’t working anymore, our billing is incorrect almost every month and customer service is horrible. Some months we’ll be billed for 46 units some months it will be 38. It’s never what it’s actually supposed to be. We have cashless and telemetry units as well as cashless only units. This is another thing they can never bill right. Then you try and tell their finance department that they have the billing all wrong and everyone ignores you. Usually every six months I need to get pissed off and email like 15 different people in the company to finally get a refund.