Customer service is ridiculious...they…
Customer service is ridiculious...they are lazy & lie to your face. Placed an order ..less then 10 hrs later (est, which means they were not in yet) needed to change color. They said no, its on truck already being shipped, yet they wouldnt give a tracking number, said no number till truck leaves..... EVERYONE knows track # is generated by FEDx as soon as SHIPPING LABEL is created....THEY LIED & ARE LAZY. Care about NOTHING BUT $$$$$$, OBV NOT HAPPY CUSTOMERS. Will NEVER BUY AGAIN.... UPDATE!!!!!!!! 9-15-2025.... Ez-up figured out how to change the color.... the gray we wanted arrived despite this above incident which tells me they went above & beyond.... Product is top notch & well made.. We have no issues with them, they made good on our order... Thank you EZ-Up.... will delete this incident in a few days. All good