Rachel in customer service…
Rachel in the customer service department is the kind of person who makes a customer feel that he is not a number but an individual who matters. She is a tremendous asset to Byrna. In fact, she’s the kind of employee Byrna can’t survive without. In short, I had experienced several issues with my original order and was finding the customer service department lacking in its responses until I found Rachel who immediately took charge of my situation and began to solve the issues for me. We are still working on ironing out the details but her professional and direct approach gives me hope that we will get to a mutually agreed solution.