Confirmed, Paid, Then Cancelled: An Unacceptable Failure by Rail Ninja
This experience was an absolute disgrace. Train Ninja offered the ride from Krakow to Berlin, accepted payment, and explicitly confirmed that the payment was successful and the booking completed. Then, more than two hours later, they cancelled the ticket claiming there were “no seats available.” That is not a minor inconvenience. That is a complete failure of basic service. If there are no seats, you do not take payment and confirm a booking. Discovering this after confirmation suggests either incompetence or a broken booking system. The situation is even worse because this train was part of a longer journey. We had a confirmed connecting train from Berlin to Amsterdam, which was put at risk because of Rail Ninja’s mistake. This created unnecessary stress, uncertainty, and potential financial loss. Selling a ticket, confirming payment, and then cancelling hours later due to lack of availability is unacceptable. A service that cannot reliably manage availability and confirmations should not be selling international train tickets at all. I would strongly advise others to think twice before relying on Rail Ninja for time-sensitive or multi-leg journeys.