Waited over 4 months... for absolutely nothing
Ordered $200 worth of stuff back in May. I ended up getting an email at the start of August saying that every single item I had ordered didn't meet the minimum they needed for their factory to make it. Cool, I own a small business myself, so I had understanding. They asked me if I wanted to pick different things out instead, as long as they weren't pre-order and were in stock items. I should have said no and just gotten my money back then, but I trusted the company. So I picked out new things, totaling almost the same as my original order, except down a penny, but who cares? It's just a penny out of my pocket. Now, after ordering those so called "in-stock" items, I emailed them 8 days ago asking about tracking information, a full 21 days after my updated order. I was told I needed to wait 15 days for processing which had already passed by that time. Checking their website for different items processing, and the shipping dates, I should have gotten everything by now, much less still waiting for even a tracking number. I am appalled that not only would a company take this long, but take this long after already inconveniencing me by not even having the initial items I wanted. I am in the process of just trying to get refunded, because I don't expect I will ever even see my items. After all, it's been 29 days, almost a month, since my so-called "in-stock" order. UPDATE: After 3 days of no reply, they finally replied that they would send me a free gift as an apology in addition to my order. They then proceeded to list my order, and only listed 3 of the five items I ordered. What a joke of customer service. Please take your money elsewhere. FINAL UPDATE: I was told that only 3 of my items were listed in the previous email, because I would need to wait ANOTHER WEEK for the 2 that they didn't list. Please remember these were all IN STOCK items that, in their description, said that they would only need 3-5 days of processing to prepare for shipment before being sent out when I ordered them over a month ago. They've definitely bitten off more than they can chew and have definitely permanently lost a customer in me. I am glad they finally after much back and forth refunded me, because otherwise I was going to have to go through the hassle of filing a chargeback with my credit card company.