I signed up with VIDA Select in Feb…
I signed up with VIDA Select in Feb 2025, paying for their premium matchmaking package, expecting professional and personalized service based on their marketing. Unfortunately, my experience was deeply disappointing. After three months, I was not introduced to a single match, despite assurances of curated, compatible profiles. The process started with a lengthy intake call, which felt thorough, and of course they make big promises. My assigned matchmakers sent me matches that did not meet my criteria even after long conversations detailing what I was looking for, and follow-up emails and calls were frustrating and unhelpful. I was told matches were being considered but no profiles were ever presented. For the high cost, I expected proactive updates and at least a few introductions, but I received neither. Even their Client Services Manager was unable to help after I voiced my concerns. When I raised concerns, the team offered vague explanations about "market challenges" and suggested upgrading to a more expensive package for better results, which felt like an upsell tactic. They should offer a refund for not delivering anything except frustration. Overall, the service failed to deliver on its promises. I caution others to carefully research before investing such a significant sum with VIDA Select, as my experience yielded zero results and poor customer service. If VIDA wants to dispute any of the claims I'm making I have all the receipts and communication records. I'm happy to share them with anything that wants to see them.