We had a great experience from check-in to deplaning
China Eastern Flight TPE to PVG 15:00 February 24, 2026. I read a few comments and I totally agree that sometimes people only write a review when they have had a bad experience. My wife and I travel full time and this was our first time flying with China Eastern. The website could use some improvement, but I was able to book our flight fairly easily and pick our seats. The luggage allowance is clearly indicated on the website and we always make sure we are within the limits. We are vegans so we preordered our vegan meals ahead of time. If you have dietary restrictions, then you must order your meals at least 48 hours ahead of time. And the website clearly states if there’s a change of planes or a change of any type your meal may be guaranteed. I was able to add my frequent flyer number to my ticket, but I was not able to add my wife’s frequent flyer number to her ticket nor was I able to order a vegan meal for her. Since I don’t speak Chinese, I use the chat feature on their website to communicate the two issues I had. The customer service rep was able to add a vegan meal for my wife’s ticket and gave me a contact number to add her frequent flyer number. We had premium Coach tickets so we were able to check in via the sky priority check-in line. Check-in was easy and quick and we proceeded towards the gate. Boarding was very orderly and we were able to again use the sky-priority line. The plane was very clean and the seats were very roomy, especially for tall person like myself. The vegan meal was very good and the service from the staff was excellent. I see many comments about the language barrier and we understand not everyone can speak English, but we have always manage to communicate what we need. The flight was only one hour and a half so we didn’t even turn on the monitor. Leaving the plane was fairly straightforward. Immigration and Customs was effortless. Well the line for the locals was very long. One of the best flights we’ve had and we would definitely fly with China Eastern again.