Company can no longer be trusted
If you didn't see the news from July 14, Alpha did a rug pull on many traders closing their Premium accounts and any payouts that were in process were voided. I lost a 2k payout that was being processed when the announcement came out. Then they said they would refund the cost of any active Premium accounts we had and that was 21 business days ago and I'm still waiting on mine. Any tickets opened or questions asked on their Discord about the refund status get a boiler plate response thanking us for our patience and to keep waiting. This company can no longer be trusted. Don't take my word for it though, just check out their Discord and all the frustrated users asking where their refunds/payouts are. Update 8/27/26: Based on Alpha's response to my review. It's funny how you finally get some sort of response or escalation from their company when you leave a negative review on TP, yet all of my email, chat and Discord attempts at getting some sort of resolution go nowhere. First, your 'legitimate shift' in how you operate was that you didn't pay your bills to NT/Tradovate and they terminated your contract. You were building your own trading platform to reduce your spend. You were running out of money and couldn't pay everyone on the Premium plan so you killed it. Payouts that were submitted before you killed the plan were voided (including mine). You call that a shift in how you operate? Fine. I'll continue calling it a rug pull along with every other trader that is in the same boat as me. Secondly, your claim that 'Every active Premium plan user was refunded in full, including activation fees' is a complete lie. How can you even make that statement? Did you not read my review? I'm STILL waiting on my refunds along with many other traders. Just look at your Discord (I'm sure you already have), comments on your social media posts, etc. There are many people still waiting for their refunds. All we get from your support is 'it must have been missed by our automated processes - please be patient as we work through the refunds'. You want me to contact your support email if I have any questions or want to 'talk it through'? You mean like how I've already contacted that support mail list (along with chat support and Discord) numerous times over the last 6 weeks only to get a brief boiler plate message letting me know how frustrating it must be, thanking me for my patience, etc. and then immediately closing the ticket on me? No thanks.