Customer service.
I purchased a laser cap back in Feb.2025. It was working fine until it wasn't. I called Hairmax and spoke to a lovely person named Yaritza. She asked me some questions, and I sent pictures of the device. I was very anxious that it was not going to get replaced she assured me she was going to help resolve the issue. Within a couple days they figured out the issue and told me the replacement was on its way. She explained everything every step of the way. She was very helpful and kind. I live in Canada and was told I'd get in 7-10 days. Great customer service. Thank you. L.V.