Wasn't looking forward to it.
I'll be honest, I wasn't looking forward to connecting with any kind of health insurance. But from the moment I was online it was a smooth experience all around. I liked that I was able to choose my own plan without hearing the agent breathing on the other end. So I was completely relaxed. You all are very professional, very friendly, and that seems to be becoming a rarity these days. Please don't lose that. Ultimately you created a system that allows the user the freedom and privacy to be able to make important decisions regarding their health coverage.