Serious Safety Issue & Refund Still Not Resolved
I purchased a new Xiaomi scooter (through the Mi Store app) to replace my old Xiaomi Scooter 3, which was excellent and never gave me issues. After only 3–4 rides on the new scooter, the stem safety mechanism (folding lock) suddenly opened while I was riding at 25 km/h, causing the stem to collapse mid-ride. This was extremely dangerous and left me with no confidence in the scooter’s safety. I reported the issue to Xiaomi Belgium and requested a refund. After weeks of silence, I had to escalate through Xiaomi Global and was eventually redirected to Xiaomi Netherlands. They asked me to return the scooter, which I did, and confirmed that a refund would be issued. After providing my IBAN, I was told the refund would arrive within 14 business days. That deadline passed, and despite multiple follow-ups I still had no refund. The team acknowledged my case but said they could not provide updates, as refunds are handled by a different department. Update: I eventually received the full refund, but only after 18 business days and 3 update requests. It was an instant transfer, which could have been processed the same day they confirmed they would refund me after receiving the scooter back. Anyway, based on this experience, I cannot recommend Xiaomi scooters. I cannot speak for their other devices, but the combination of a serious safety issue and very slow CS/Warranty processes has left me unwilling to buy Xiaomi products again.