I contacted Qidi about several problems…
I contacted Qidi about several problems with my new Q2 including a broken cover on the extruder, a non-working part fan and an auto-leveling issue. The disregarded the fan, Andy from their company repeatedly called me an idiot who doesn't know how to install a PEI plate correctly, and sent me the broken plastic replacement piece. Despite sending them numerous mesh reports from my printer showing an extremely warped surface, Andy kept telling me I was an idiot and there was no problem. I left a review here on Trustpilot and Lexie asked me to contact her to try and make things right. Despite writing to her 2 days ago, Leslie has not responded, showing there is no one at this company who has any genuine regard for their customers, and all of their replies here are completely fake. A local distributor in my area and I went through a series of diagnostics on the printer and determined that not only was the PEI plate that Qidi sent me defective (the main cause of all my auto-leveling issues), but that the heated bed itself is also not a true, flat surface and has various imperfections which exacerbated the PEI plate. Only with his help (not Qidi) did I ever get the printer working properly with a new PEI plate. Qidi as a company sucks. Lexie - you're just as bad as Andy. Stop being so fake with people - if you're going to tell me to write you an email, at least have the professionalism to reply .