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Heidi Lassiter Ackley

美国

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Mooyius

I received the items I ordered, but needed to return them.

I received the items I ordered, but they were not as pictured on the site. I reached out to the company to ask for a return label so that I may return the items. Their return policy states that they do not issue return labels, which I understood after the fact. However, their customer service was very helpful in trying to assist me in becoming a happy customer. They offered to make things right, although could not return or exchange the items, by offering to send me 2 different items to replace the ones I wasn't happy with at no charge to me. This was very satisfactory to me and I felt it was a generous policy as the do not offer refunds. I received the two new items and am quite happy with them. I will order from this company again. Their customer service was prompt and responsive to making me happy. Thank you.

2025-09-16