I used Pawshake for a house/pet sit and…
Update: Thank you for responding publicly, but I don't accept this characterisation of events. The mental health crisis you refer to was triggered by discovering hidden cameras — including one in the bathroom — while I was living in the home. That is a direct causal link, not two separate issues. Being covertly recorded, including in a bathroom, is a legitimate and serious trigger for a trauma response, and it is the reason the crisis occurred in the first place. As for how the booking ended: the owners asked me to leave immediately and told me they had someone on the way to collect the dog. I followed their explicit instructions. Describing this as "abandonment" when I was doing exactly what the owners asked of me is misleading. I raised the surveillance issue as soon as I was safely able to. The fact that it wasn't the very first sentence in a distressing, real-time conversation doesn't make it untrue, and it doesn't mean it wasn't the root cause. I stand by my review. Sitters deserve a fair, thorough investigation when they raise safety concerns — not a decision based on selectively quoted correspondence. I used Pawshake for a house/pet sit and had an experience that has left me shaken, both by the host and by how Pawshake handled it afterward. During the sit, I discovered multiple hidden cameras throughout the host's home — including one in the bathroom — that were recording both video and audio. None of this was disclosed to me before or during the booking. Finding hidden surveillance equipment in a bathroom, of all places, while I was living in that home is a serious violation of privacy and personal safety, and it triggered a genuine trauma response for me. This wasn't a minor inconvenience — it was deeply distressing. When I raised the issue and the situation broke down, the host explicitly asked me to leave. I did. The host then told Pawshake that I had "abandoned" the dog — despite having asked me to go themselves. Rather than investigating properly, Pawshake sided entirely with the host's version of events and banned my account, without ever giving me a real opportunity to explain what had actually happened or provide my side of the story. A platform that puts sitters into strangers' private homes should, at minimum, take undisclosed surveillance seriously and give both parties a fair hearing before acting. I received neither. I would strongly caution anyone considering Pawshake, as both a sitter and a host, about how little protection or due process you can expect if something goes wrong