Poor service and product.
I ordered personalised socks for my husband's first Father's Day. While they arrived quickly, one of the socks had someone else’s face on it, which was very disappointing. The quality was also poor, the socks weren’t made of cotton, and the printed design stretched out and showed the white fabric underneath. Because of the mix-up and the low quality, I requested a refund instead of a replacement. At first, they only offered a partial refund, claiming the product was expensive to make, despite the error being entirely theirs. After several more emails, and only after I referenced my rights under Australian consumer law and questioned where the missing sock was (which featured my daughter’s face), they finally agreed to a full refund. Overall, the experience was a waste of time, with poor customer service and a low-quality product.