Worst customer service experience of…
Worst customer service experience of all time. I ordered a Lorna Murray hat which they failed to make clear was coming from Australia and would involve tariffs, so I ended up paying over $200 for a $165 item. Also, they have no phone number by which a customer can speak to a real person--email only, and then it takes them forever (nearly two weeks) to respond. On top of that, another item I ordered was canceled by the company because of what they first called an “oversold” issue then later a “pricing error”, neither of which would make any sense if this was a legitimate, reputable business, which it is NOT. My advice? Stay a zillion miles away from this company--I’ve had some really horrific customer service experiences in my time, but this one takes the cake.