Great unless something goes wrong
I’ve used Kemwel for all of my overseas car rentals for over 20 years. I guess I was just lucky. This time around my luck ran out. The rental car company (Avis) had an issue processing credit cards for the security deposit that they routinely hold when renting. Each time however we called Discover and they said the charge was approved. So the issue was on the Agency’s end. In the end, Avis, the company Kemwel contracted with in Malaga, Spain, refused us the car. We went to Sixt and rented a car, now for more money, using the same Discover card that Avis claimed didn’t work. I figured we’d have no problem getting the prepaid voucher amount back from Kemwel since we didn’t get the car. Think again! Kemwel’s contract is loaded with sneaky gotchas that let them keep your money. Basically they say they’re only in the reservation business and they’re not responsible for anything that happens with the actual rental agency. They say they’ve fulfilled their end of the contract by giving you a discount reservation rate even if you don’t get the car. They say you have to cancel (for a fee) 48 hours in advance of the rental pickup time or no refund. If you have issues at the time of the rental then you need a time machine to rectify that one! Or you could have paid them even more money at the time of the reservation for a “cancel anytime” privilege. If the trip is a go who would think that is needed? In any event, thanks for nothing Kemwel. You’ve lost my business after 2 decades!