Credit card hacked and they won’t resolve
Our credit card was hacked and used towards purchases at microperfumes. They are unwilling to help resolve the fraud charges. The hacker had the purchase sent to our address. When we opened the mailing envelope and discovered there was a small box that smelled like perfume, it was what triggered us to look at our credit card statement online. We had been hacked. The product itself was not opened. There was also no receipt in our mailing envelope. We contacted the company to see if we could return the fraudulent purchase for a refund of the fraud charges. The credit card company said that because the hacker had the purchase mailed to us, we had to deal directly with the company. You can only send emails to this company. There is not a customer service number listed on their website which would have been easier to discuss the issue. They don’t care about their customers. They are the only company that would not help resolve the fraud charges. Be careful if you do buy from them or have fraudulent charges from their company. Good luck getting any resolution.