Extremely disappointed with Maybank’s Visa Platinum Cashback Card and product team
Extremely disappointed with Maybank’s Visa Platinum Cashback Programme I’ve been a loyal Maybank cardholder since 2013, consistently meeting the S$2,000 monthly spend for the 3.33% cashback. But recent changes have made it nearly impossible to track what counts as eligible spend—and my appeal for a one-time exception was denied twice. 📉 Poor communication: Only vague SMS updates. No app notifications. Previously eligible transactions were suddenly excluded without clear explanation. ✅ I qualified for July and August. ❌ In September, I made a CardUp payment (with a 2.5% fee), assuming it counted toward the General Category Spend. Turns out it didn’t—due to reclassification, which I only learned about after calling customer service. 📞 Even the service team took hours to calculate eligibility. My appeal was escalated but denied—despite this being my first request and the first quarter with new rules. 💳 I’ve been a responsible customer for over 10 years. But this experience has left me seriously considering cancelling all my Maybank cards. Other banks are more transparent and willing to make reasonable exceptions. 👤 I requested to speak with the product manager. That request was denied. 📅 This is the first quarter with the new policy—some grace should be extended. 👎 Overall, a disappointing customer service experience. #Maybank #CashbackFrustration #CustomerExperience #CardUp #UnfairPolicy #DisappointedCustomer